Mangio
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Support

How can we help?

Quick answers for subscriptions, your account and imports. Still stuck? Email us — a real person reads every message.

Cancel a subscriptionTurn off renewal in iOS Settings. Delete your accountRemove your account and all its data. Restore purchasesGet Pro back on a new iPhone. A video won’t importWhat to check first.

Talk to a human

Email support@mangio.app. Include the link you tried to import, if it’s about a recipe.

Email support

Cancel a subscription

Mangio Pro is billed through your Apple ID, so it’s managed in iOS — not in our app and not by email.

  1. Open the Settings app on your iPhone.
  2. Tap your name at the top, then Subscriptions.
  3. Tap Mangio.
  4. Tap Cancel Subscription (or Cancel Free Trial) and confirm.

You can also get there from the App Store app: tap your profile picture, then Subscriptions.

  • Cancel at least 24 hours before your trial or billing period ends to avoid the next charge.
  • You keep Pro until the end of the period you’ve already paid for.
  • Deleting the app or your account does not cancel the subscription.
  • Don’t see Mangio in the list? Check you’re signed in with the Apple ID you used to subscribe.

Ask for a refund

Apple processes all App Store payments, so refunds are requested from Apple: go to reportaproblem.apple.com, sign in, choose Request a refund and select the Mangio purchase. Apple decides refund requests under its own policies.

Restore purchases

New iPhone or reinstalled the app? Make sure you’re signed in to the App Store with the Apple ID you subscribed with, then in Mangio open Settings → Restore Purchases. If you use Sign in with Apple, sign in with the same Apple ID to bring your library back too.

Redeem a promo code

Got a Mangio promo code? Enter it on our redeem page. Codes are redeemed in the App Store and apply to Mangio Pro.

Delete your account

  1. Open Mangio and go to Settings → Account.
  2. Tap Delete Account and confirm.

This permanently deletes your account, recipes, notes, collections and grocery lists. It can’t be undone. If you have an active subscription, cancel it in iOS Settings as well — deleting your account doesn’t stop Apple billing.

Can’t open the app? Email support@mangio.app with the subject “Delete my account” and, if you have it, your account ID from Settings → Account. We’ll confirm once it’s done. Details are in our Privacy Policy.

Import troubleshooting

  • Is the video public? Private, followers-only, age-restricted or deleted posts can’t be read.
  • Is it a recipe? Mangio needs a video that actually shows or talks through a dish. Vlogs that only mention food won’t produce a full recipe.
  • Share didn’t show Mangio? In the share sheet, scroll the app row to the end, tap More and add Mangio to your favorites. Or copy the link and paste it in the app.
  • Something looks off? Now and then a quantity comes out wrong. Tap Edit on the recipe to fix it, and use Watch original to double-check.
  • Stuck on “Listening” or “Watching”? Long videos take a little longer. If an import hasn’t finished after a few minutes, pull to refresh, then send us the link.

FAQ

TikTok, Instagram Reels, YouTube Shorts, Facebook and Pinterest, plus most recipe links. Tap Share and choose Mangio, or paste a link in the app.

2 video recipes, cook mode with timers, manual recipes and the grocery list. Pro adds unlimited video recipes, the meal planner, nutrition estimates and unlimited collections.

No. Mangio works right away with an anonymous account on your iPhone. Sign in with Apple when you want backup and sync — you can hide your email.

No. We process the audio and a few frames only long enough to write the recipe, then delete them. We keep the recipe, a thumbnail and the link back to the creator.

Yes. Recipes are written in your preferred language — your iPhone’s language by default — even if the video is in another one.